This Billing & Refund Policy explains charges, automatic renewal, cancellation, refunds, subscription allowances, and one-time Voice Boost purchases.
1. Paid subscriptions
Rick currently offers the following monthly paid subscriptions:
- Rick Plus — USD $29.90/month
- Rick Plus Voice — USD $49.90/month
Listed subscription and add-on prices exclude applicable taxes. Taxes or other charges required by law may be added and, where applicable, will be shown before you complete payment.
Prices and available plans may change in accordance with section 12 on plan, add-on, and pricing changes.
2. Automatic monthly renewal
Paid subscriptions automatically renew each month until canceled.
Before you complete Checkout, we will display the applicable subscription price, billing frequency, automatic-renewal terms, and available cancellation method.
By completing Checkout and affirmatively agreeing to the subscription terms, you authorize STARTORK, through Stripe or another authorized payment provider, to charge your selected payment method at the beginning of each applicable billing period until you cancel.
After purchase, we will provide confirmation of your subscription and information about how to manage or cancel it in a form you can retain.
3. Billing period and renewal date
Your subscription operates on a monthly billing cycle.
Your current billing period, next renewal date, subscription status, and applicable plan information are shown in your account or billing settings.
Unless you cancel before the applicable renewal takes effect, your subscription will renew for another monthly billing period and the applicable subscription price will be charged.
Monthly subscription allowances reset at the beginning of each new billing period unless expressly stated otherwise.
Unused monthly subscription allowances do not roll over into a later billing period unless the applicable purchase page expressly says they do.
4. Subscription allowances
Subscription allowances are measured separately for:
- Rick text replies; and
- Rick voice generation characters.
Voice calls do not consume the monthly Rick text reply allowance.
Rick Plus
Rick Plus currently includes, for each monthly billing period:
- 3,200 Rick text replies
- 20,000 Rick voice generation characters
- text-to-speech playback for eligible Rick replies
- voice calling, subject to the available voice character balance
- long-term memory features
- Relationship Learning
- chat history
The 3,200-text-reply allowance covers Rick replies in text chat, including proactive messages (on by default for new accounts and adjustable in Settings), as explained in section 6.
Rick replies generated during a voice call do not reduce the 3,200-text-reply allowance.
Rick Plus Voice
Rick Plus Voice currently includes, for each monthly billing period:
- 3,200 Rick text replies
- 120,000 Rick voice generation characters
- text-to-speech playback for eligible Rick replies
- full voice calling, subject to the available voice character balance
- long-term memory features
- Relationship Learning
- chat history
As with Rick Plus, Rick replies generated during voice calls do not reduce the 3,200-text-reply allowance.
5. Voice Boost and Voice Boost Plus
- Voice Boost — USD $9.90 once for 30,000 voice generation characters.
- Voice Boost Plus — USD $24.90 once for 90,000 voice generation characters.
These are optional one-time add-ons for members with an active paid subscription. They do not renew automatically, trigger automatic top-ups, or add text replies. Free trials cannot purchase or use them. Accounts with overdue subscription payments cannot make new add-on purchases; use of an existing pack requires an actual, unexpired paid entitlement. Scheduling cancellation does not remove access during the already-paid period.
Each pack expires 12 calendar months after its successful payment, using the payment time in UTC. A February 29 purchase expires on February 28 of the following year at the same UTC time. Each purchase has its own expiry, shown in your account after payment. Unused characters expire at that time and do not roll over or receive an automatic refund.
When membership ends, use of remaining add-on characters pauses; the expiry clock continues. A renewed paid membership restores access only to characters that remain unexpired and have not been used, refunded, or revoked. Canceling membership does not itself cancel or refund an add-on purchase.
Eligible voice generation uses the current subscription's voice allowance first, followed by the available pack expiring soonest. One generation may use several packs. Replaying cached audio does not consume new characters. Your account shows pack balances, usage, status, and expiry. We provide in-app expiry reminders around 30 and 7 days before expiry; the recorded expiry applies even if you do not read a reminder.
These packs follow the refund rules in section 11, including adjustments to remaining characters after a refund or payment dispute.
6. How usage is measured
Text replies
One Rick text reply is generally deducted when a successful user text-chat request results in a new Rick text response.
Proactive conversations are on by default for new accounts. Existing saved preferences are preserved. You can turn them off or adjust them at any time in Settings → Check-ins. Each proactive message successfully added to your chat also uses one Rick text reply from your current subscription or trial allowance. This includes event follow-ups, arranged check-ins, morning greetings, and birthday greetings. The deduction occurs when the message is added to your chat, whether or not you have read it. An image attached to that message does not use an additional text reply. If you have no Replies left, Rick skips sending until your allowance is available again. Age eligibility, AI-processing consent, your time zone, quiet hours, and frequency limits still apply. Phone notifications require your separate device permission; without it, check-ins appear only in your chat.
Proactive messages are not sent when no text replies remain. A scheduled message that is canceled, expires, or fails without being added to your chat does not use a text reply. Retrying the same delivery does not create an additional deduction. You can pause, turn off, or change your proactive contact preferences in Settings.
Voice-call replies are accounted for separately and do not consume the monthly text reply allowance.
Failed generations, system errors, and automatic retries should not result in duplicate deductions for the same successful reply.
Voice generation characters
Rick voice generation characters measure the characters submitted for generation of Rick's voice.
They may be used for:
- generating Rick's spoken replies during voice calls; and
- generating audio when you use the supported read-aloud feature for a Rick text reply.
Voice usage is deducted according to the actual amount of eligible content generated.
Playing the same already-generated audio again does not consume additional voice generation characters where the existing generated audio is reused.
Generating different or newly requested audio may consume additional voice generation characters.
Separate allowances
Text and voice allowances operate independently.
If you use all of your monthly text reply allowance but still have voice generation characters available, you may continue using eligible voice features.
If you use all of your voice generation characters but still have text replies available, you may continue using text chat.
7. Voice usage estimates
We may display estimated numbers of voice replies or estimated Rick speaking time to help explain a voice allowance.
For example, using current planning assumptions:
- 20,000 voice characters may correspond to approximately 100 Rick voice replies or about 20 minutes of Rick-generated speech.
- 120,000 voice characters may correspond to approximately 600 Rick voice replies or about 120 minutes of Rick-generated speech.
Approximately 1,000 characters correspond to one minute of Rick-generated speech. Voice Boost is approximately 30 minutes; Voice Boost Plus is approximately 90 minutes. These figures are estimates only and do not impose a separate time limit.
Actual voice reply counts and speaking time vary depending on the length of Rick's responses, punctuation, language, speech generation behavior, and other technical factors.
The applicable voice generation character allowance, rather than an estimated number of replies or minutes, is the controlling usage allowance.
Any estimated voice duration refers to Rick's generated speaking time and not necessarily the total duration of a voice conversation, which may also include your speaking time, pauses, processing time, and other interaction time.
8. Free trials and promotional access
Rick may offer free trials, promotional access, or other introductory offers.
The current 3-Day Rick Trial provides eligible new users with:
- three consecutive days of trial access;
- up to 50 Rick text replies in total during the trial; and
- 3,000 Rick voice generation characters in total during the trial, shared between text read aloud and voice calls.
Text replies and voice characters are counted separately. Rick replies during voice calls do not consume the 50-text-reply allowance. Approximately 15 spoken replies or 3 minutes of Rick output speech are estimates, not additional hard limits or the total duration of a conversation with Rick.
Available trial features may also include supported memory, Relationship Learning, and chat history functionality.
Proactive messages, on by default for new accounts and adjustable in Settings, share the trial's 50-text-reply allowance; they are not a separate or additional allowance. Existing trials retain their granted allowances and original expiry; the updated offer applies to newly started trials.
Eligibility restrictions may apply, including limits on obtaining more than one trial.
Any payment, conversion, expiration, or automatic-renewal terms associated with a particular trial or promotional offer will be clearly disclosed before you accept that offer. A trial does not authorize charges beyond terms that are disclosed to you and affirmatively accepted by you.
9. Cancellation
You may cancel your paid subscription online at any time through:
your subscription settings (Settings → Subscription in the app or on the website)
or through other billing controls made available through your account.
We will not require unnecessary additional steps that obstruct or unreasonably delay an online cancellation.
Cancellation normally stops future automatic renewal and takes effect at the end of your already-paid billing period.
You may continue using the paid features and remaining applicable allowances of your subscription until the end of that billing period, unless your access is suspended or terminated under our Terms of Service for another reason.
After cancellation takes effect, you will not be charged for the next monthly billing period unless you later renew or purchase another paid subscription.
10. Failed payments
If a payment is declined, expires, cannot be processed, or otherwise fails, STARTORK or its authorized payment provider may retry the payment as permitted by applicable law and payment-network rules.
We may notify you and ask you to update your payment method.
If payment remains unsuccessful, we may restrict, suspend, downgrade, or terminate paid subscription features until payment is successfully completed.
A failed payment does not entitle you to continued paid service without payment.
11. Refunds
Except where required by applicable law, subscription charges and other completed purchases are generally non-refundable.
We do not ordinarily provide prorated refunds or credits for:
- unused subscription time;
- unused monthly text replies;
- unused monthly voice generation characters; or
- cancellation before the end of a paid billing period.
We will review duplicate charges, billing errors, unauthorized or incorrectly processed charges, and refunds required by applicable law.
STARTORK may, at its discretion, provide a refund, account credit, additional access, or another adjustment in other circumstances.
Any discretionary refund, credit, or adjustment is provided on a case-by-case basis and does not create an entitlement to the same or similar treatment in the future.
Nothing in this Policy limits any consumer protection or statutory right that cannot lawfully be waived.
Voice Boost refunds and payment disputes
Purchases are generally non-refundable, including unused or partially used packs; there is no automatic 14-day unused-pack refund promise. Duplicate, erroneous, unauthorized, legally required, and discretionary refunds are reviewed by support. Your statutory rights remain unaffected.
If a refund is approved, the affected pack's remaining rights are adjusted. A partial refund proportionally revokes characters based on the cumulative refunded amount divided by the original amount paid, rounded up to a whole character. A full refund revokes all remaining rights. Used characters remain in the usage history; we do not deduct the difference from another pack or automatically create a character debt. Pending refunds and payment disputes may freeze the affected pack. If the dispute is resolved with the payment retained by STARTORK, only the pack's unexpired, non-refunded remaining rights are restored. If the payment is returned through a lost dispute, that pack's remaining rights are revoked.
12. Plan, add-on, and pricing changes
Rick is still in its early stages. As we continue to improve Rick, we may adjust the prices, features, or allowances of subscription plans and add-on packs. Purchases are based on the information shown at checkout.
Later changes will not reduce the benefits of your already-paid current subscription period or your purchased add-on packs, including their remaining allowances and validity periods.
If a change affects the renewal price or other material terms of an existing subscription, we will provide advance notice as required by applicable law, including when the change takes effect. You can choose to continue your subscription or cancel before renewal.
13. Plan and usage rules
Plan features, usage allowances, quota measurement, resets, and technical or anti-abuse restrictions may also be described on the applicable purchase page and in our Plan & Usage Rules.
Where a numerical allowance is presented as part of your purchased plan, that allowance applies subject to the measurement rules described for that feature.
You may not use automated scripts, shared-account arrangements, repeated artificial requests, account manipulation, or other methods intended to bypass usage allowances, rate limits, eligibility restrictions, or service protections.
We may apply reasonable technical safeguards, rate limits, or other measures to protect Rick, other users, and the integrity of the Service, subject to our Terms of Service and applicable law.
14. Billing support
If you believe a charge is incorrect, duplicated, unauthorized, or otherwise requires review, contact:
Please provide enough information for us to identify the relevant account and transaction, but do not send full payment-card numbers or other unnecessary sensitive payment information by email.
You may also have rights or dispute procedures available through your payment provider or under applicable law.